FAQ - General

What platform do your experiences take place on?

We use Zoom for all of our private virtual experiences. Once an experience has been paid for and scheduled, you will receive a Zoom Invite from Broadway Plus. Please download the Zoom app (it’s free!), if you don’t already have it. All you have to do is click on the link, enter the password, and the Zoom app (which you would have downloaded) will pop up and connect you! 

What do I need to prepare for my lesson?

We’ll send you a “How-To” guide upon booking! Please pick out two pieces for the lesson. You’ll start with one piece (song, monologue, scene, etc.), and if there is extra time, you may work on the second piece. 

If you’re singing, either have an accompanist at a piano or keyboard, or a vocal track queued up and ready to go. Try to find a track on YouTube and PianoTrax, or sing a cappella if you cannot find a track. We recommend playing your track from a different device (like your phone), so as not to interfere with Zoom. Please be warmed-up and ready to sing your song at the beginning of your lesson. If you are working on a monologue or scene, please memorize as much as possible. 

Can I book an experience if I live in a different time zone than New York?

Yes! Toggle to your time zone on the top right of the booking calendar. We have arranged experiences for fans from all over the world — India, England, Germany, France, Australia, and more! Most of our artists are based in New York, so their best availability is based on the American Eastern Time Zone (ET). If you can’t find an available time that works for you, contact us using the button on the artists’ page. 

What if I need to reschedule?

Once confirmed by Broadway Plus, you may reschedule your experience one time (pending artist availability) for a fee of 50% the cost of the experience. The request to re-schedule must be received by Broadway Plus at least 96 hours before the originally scheduled start time of the experience. We regret that we cannot reschedule your experience for a second time, or re-schedule within 96 hours of start-time. Broadway Plus reserves the right to request a re-schedule with you due to artist availability at any time, if a mutually agreeable alternative time cannot be agreed upon, you will be refunded.

What if I am late for or miss my experience?
If you miss your experience or are late to it due to an error on your part, we regret that we cannot provide a credit or complimentary re-schedule. The cost to re-schedule is  75% the original cost of the experience. Please purchase a gift card and book later if there is any chance you will need to reschedule your experience.
The vast majority of missed experiences and re-schedule requests we receive are due to time zone errors. If you are not in the Eastern United States time zone (which is different than Eastern Standard Time during some months), please check on the morning of your experience that you have correctly accounted for the time difference between your location and New York City (typing “current time difference between [your location] and New York” into your Google search bar is the easiest way). Please note, time differences between locations may vary month-to-month due to daylight savings.

What type of payment methods do you accept?

We accept all major credit cards and Paypal. 

Do you offer any accommodations for fans with special needs?

Yes! Broadway Plus celebrates all fans, and it’s important to us that we provide equal access to all. We can provide you with an ASL interpreter or any other special service that you need. Please make note of this in your inquiry, and our team will accommodate you.

Can I record my experience? 

Usually. You are required to ask the artist for verbal consent at the start of your session, please respect their decision. As public personalities, artists have different preferences and are sometimes subject to contracts that may prohibit them from allowing you to record. But, many of our artists will be fine with recording. We kindly ask that you please record the experience on your own device, rather than via Zoom. Please review this article for detailed information on how to technically go about recording on your device. If you do not have a Mac or Windows computer, we recommend propping your phone onto some textbooks or binders and recording on your phone, as if you are shooting a video. You may not post clips longer than one minute on social media, YouTube, or any other forum, unless you have clearly noted upon booking that this is for your podcast (please see next question). Posting a few seconds of the experience on Instagram or TikTok is great (please tag us @broadwayplus!), but please don’t post more than one minute. Our artists are very giving with their knowledge, and we want to honor the fact that they chose to share specific information with you! Broadway Plus cannot assist with any further technicalities of self-made recordings. 

Can I use Broadway Plus to book artists to appear on my podcast?

Sure! Please go ahead and book a meet-and-greet on the artist’s profile. In the “anything else you’d like us to know ” section on the booking form, please write that you are using this session to record your podcast. You may share a bit about your podcast here too, and what you are hoping to discuss. The artist will see your note, and that will inform them that this session is for your podcast. If you book and pay for an experience and clearly indicate your desire to record for future use on our booking form and then the artist denies your request, you will be refunded upon written request to Broadway Plus. With regards to recording, we kindly ask that you do so on your own device, rather than via Zoom. You may review detailed instructions here. When you do post your podcast episode, please tag us (@BroadwayPlus on Instagram, Facebook, and TikTok, @BroadwayPlusNYC on Twitter) — we can’t wait to listen to it!

Will the artist sing for me? 

Only during our custom virtual concerts do our artists sing on Zoom. Click here to begin the concert/custom booking process. Please note, concerts are a higher price than our other offerings. As professional performers, our artists take singing seriously and require a warm-up and high-quality A/V equipment. Please do not ask an artist to “sing just a little bit,” this is rude and puts them in an awkward position of having to say “no.” 

Can I get a discount? 

As a curated experience company, we do not typically offer discounts. Our prices reflect the time and effort that it takes us to curate high-quality experiences, and the corresponding customer service needs. To gain access to dozens of affordable experiences, sign-up a PlusPass, our exclusive membership program, for just $19 per month! We also suggest that you sign-up for our Updates & Offers email list and follow us on Instagram.

Does this money go directly to the artists?

The majority of your payment goes directly to artists. Of course, our artists consent for Broadway Plus to take a commission in order to support our website, customer service and marketing efforts. Our artists appreciate the services we provide to them, and are happy to compensate us accordingly. 

Will you donate an experience to my charity? 

We receive charity requests every day and are unable to accommodate requests from organizations with which we do not have a prior existing relationship. Exceptions are occasionally made for longstanding partners and previous clients only, subject to artist approval. We regret that no other exceptions can be made. We are heavily involved in the Make A Wish Foundation as a wish-assister and fund-raiser, and choose to concentrate our charitable efforts there in order to maximize impact. 

How do I know you’re a real company that will deliver? 

Read our reviews and read about us in the news! We have been in business since 2016 and are very proud of our outstanding customer service record. Broadway stars and producers contract us to handle a wide variety of VIP services due to our excellent reputation in the industry. We are the longstanding Official Supplier of VIP experiences for many Broadway shows, including Chicago (Our package is linked to on their Ticketing page) and Wicked

Who is supposed to call “time’s up?” 

We ask that you do so, and do not take advantage of our generous artists. Please kindly excuse yourself when your time is up by saying to the artist, “you must be busy today, I’ll let you get going.” 

Can I “bring” my friends? 

Yes! There is an option on our meet-and-greet booking form to add up to 8 additional Zoom logins for a nominal per-person fee. For a full breakdown of our Groups policies, click here. For groups with 8 or more people or a custom group booking, please contact our Group Events department here

 

If you still have a question, please return to the FAQ homepage or click here to review our full policies. After that, please email us if you still have not found the answer you’re looking for!