FAQ - General and One-on-One Experiences

What platform do your experiences take place on?

We use Zoom for all of our private virtual experiences. Once an experience has been paid for and scheduled, you will receive a Zoom Invite from Broadway Plus. Please download the Zoom app (it’s free!), if you don’t already have it. All you have to do is click on the link, enter the password, and the Zoom app (which you would have downloaded) will pop up and connect you! 

What do I need to prepare for my lesson?

We’ll send you a “How-To” guide upon booking!

For acting- and vocal-based lessons, select two pieces for your lesson (song, monologue, etc.). There will always be enough time to work on your first selection, and if there is extra time, you’ll be prepared with a second!

If you’re singing, either have an accompanist at a piano or keyboard, or a vocal track queued up and ready to go. Try to find a track on YouTube and PianoTrax, or sing a cappella if you cannot find a track. We recommend playing your track from a different device (like your phone), so as not to interfere with Zoom. Please be warmed up and ready to sing your song at the beginning of your lesson. If you are working on a monologue or scene, please memorize as much as possible. 

Two days before your experience, you will receive an email with a form to send the titles of your pieces and any sheet music/text you have directly to the artist.

For dance lessons, the artist will prepare a combo for you to learn.

Whose information should I enter into the booking if I’m scheduling a surprise session to gift?

If this a surprise gift, the gift-giver may include their information in the booking form (Your Name, Your Email, Your Phone). This is so the booking emails go to you, and you may share with the recipient once you are ready to give the gift. You MUST include the name of the recipient/person who will be on the Zoom in the “Anything else you’d like us to know” field.

Can I book an experience if I live in a different time zone than New York?

Yes! Toggle to your time zone on the top right of the booking calendar. We have arranged experiences for fans from all over the world — India, England, Germany, France, Australia, and more! Most of our artists are based in New York, so their best availability is based on the American Eastern Time Zone (ET). If you can’t find an available time that works for you, contact us using the button on the artists’ page. 

What if I need to reschedule?

Once confirmed by Broadway Plus, you may reschedule your experience one time (pending artist availability) for a fee of 50% the cost of the experience. The request to reschedule must be received by Broadway Plus at least 96 hours before the originally scheduled start time of the experience. We regret that we cannot reschedule your experience for a second time, or re-schedule within 96 hours of start-time. Rescheduling directly with artists using any mode of communication (instead of through Broadway Plus) is not permitted, each and every attempt to do so will result in an assessment of the 50% fee using the same method of payment used for the initial booking, regardless of whether or not such an attempt is successful. Broadway Plus reserves the right to request a re-schedule with you due to artist availability at any time, if a mutually agreeable alternative time cannot be agreed upon, you will be refunded.

What if I am late for or miss my experience?
If you miss your experience or are late due to an error on your part, we regret that we cannot provide a credit or complimentary re-schedule. Please purchase a gift card and book later if there is any chance you will need to reschedule your experience.
The vast majority of missed experiences and re-schedule requests we receive are due to time zone errors. If you are not in the Eastern United States time zone (which is different than Eastern Standard Time during some months), please check on the morning of your experience that you have correctly accounted for the time difference between your location and New York City (typing “current time difference between [your location] and New York” into your Google search bar is the easiest way). Please note, time differences between locations may vary month-to-month due to daylight savings.

What type of payment methods do you accept?

We accept all major credit cards and PayPal. 

Do you offer any accommodations for fans with special needs?

Yes! Broadway Plus celebrates all fans, and it’s important to us that we provide equal access to all. We can provide you with an ASL interpreter or any other special service that you need. Please make note of this in your inquiry, and our team will accommodate you.

How can I get a recording of my one-on-one experience?

Access to one-on-one recordings is not guaranteed, but you may email us at concierge@broadwayplus.com with “Recording” in the subject line after your class and request a copy of your video (one-on-ones only). You should receive a response within 3 business days.

Can I post a recording of my experience online?

You may not post clips longer than one minute on social media, YouTube, or any other forum, unless you have clearly noted upon booking that this is for your podcast (please see next question). Posting a few seconds of the experience on Instagram or TikTok is great (please tag us @BroadwayPlus!), but please don’t post more than one minute. Our artists are very giving with their knowledge, and we want to honor the fact that they chose to share specific information with you! 

Can I use Broadway Plus to book artists to appear on my podcast?

Sure! Please go ahead and book a meet-and-greet on the artist’s profile. In the “anything else you’d like us to know ” section on the booking form, please write that you are using this session to record your podcast. You may share a bit about your podcast here too, and what you are hoping to discuss. The artist will see your note, and that will inform them that this session is for your podcast. If you book and pay for an experience and clearly indicate your desire to record for future use on our booking form and then the artist denies your request, you will be refunded upon written request to Broadway Plus.

Please email us at concierge@broadwayplus.com with “Recording” in the subject line within 24 hours after your session and request a copy of your video (one-on-ones only). We encourage you to record a “backup” on your own device, in addition to our Zoom recording. You may review detailed instructions here.

When you do post your podcast episode, please tag us (@BroadwayPlus on Instagram, Facebook, and TikTok, @BroadwayPlusNYC on Twitter) — we can’t wait to listen to it!

Will the artist sing for me? 

Only during our custom virtual concerts do our artists sing on Zoom. Click here to begin the concert/custom booking process. Please note, concerts are a higher price than our other offerings. As professional performers, our artists take singing seriously and require a warm-up and high-quality A/V equipment. Please do not ask an artist to “sing just a little bit,” this is rude and puts them in an awkward position of having to say “no.” 

Can I get a discount? 

As a curated experience company, we do not typically offer discounts. Our prices reflect the time and effort that it takes us to curate high-quality experiences, and the corresponding customer service needs. To access dozens of affordable experiences, check out our upcoming Workshops! We also suggest that you sign-up for our Updates & Offers email list and follow us on Instagram and Twitter.

Does this money go directly to the artists?

The majority of your payment goes directly to artists. Of course, our artists consent for Broadway Plus to take a commission in order to support our website, customer service and marketing efforts. Our artists appreciate the services we provide to them, and are happy to compensate us accordingly. 

Will you donate an experience to my charity? 

We receive charity requests every day and are unable to accommodate requests from organizations with which we do not have a prior existing relationship. Exceptions are occasionally made for longstanding partners and previous clients only, subject to artist approval. We regret that no other exceptions can be made. We are heavily involved in the Make A Wish Foundation as a wish-assister and fund-raiser, and choose to concentrate our charitable efforts there in order to maximize impact. 

How do I know you’re a real company that will deliver? 

Read our reviews and read about us in the news! We have been in business since 2016 and are very proud of our outstanding customer service record. Broadway stars and producers contract us to handle a wide variety of VIP services due to our excellent reputation in the industry. We are the longstanding Official Supplier of VIP experiences for many Broadway shows, including Hamilton, Wicked, and many more.

Who is supposed to call “time’s up?” 

Please keep an eye on the time and be courteous of the time limit. The Zoom link expires at the end of the scheduled session, so be sure to account for time to have a proper goodbye and pose for a picture!

Can I “bring” my friends? 

Yes! Groups of 2-10 students/fans/observers (in separate or the same location) may book group meet-and-greets or lessons on each artists’ profile. Each additional student/fan/observer is subject to a fee (listed on the artist’s booking form). For a full breakdown of our Groups policies, click here. For groups with 11 or more people or a custom group booking, please contact our Group Events department here


If you still have a question, please return to the FAQ homepage or click here to review our full policies. After that, please email us if you still have not found the answer you’re looking for!